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Citrix L1- Become a help desk Champion with this new Citrix Education course.
Introduction
Be a Citrix L1 Champion course details (20:12)
Hello everyone! Welcome to the Course (1:16)
Module 1: Fundamental Architecture for the Help Desk Role
What is Citrix and what are the key benefits of Citrix? (7:38)
What are the key components in Citrix FMA Architecture (7:27)
The importance of Redundancy or High Availability in Citrix Architecture (4:36)
What is Citrix VDA/Zones/Sites/Machine Catalogs/Delivery Groups (16:19)
Which Component Citrix L1 team would spend time on mostly to help users (1:36)
One important tip to follow to become successful in this role. (1:58)
Citrix L1 Helpdesk key roles and responsibilities (7:46)
Module 2: Citrix Director and its role in Help Desk Support.
What is Citrix Director (1:30)
How to Troubleshoot using Citrix Director (7:51)
Citrix Director Installation Process (7:33)
Troubleshooting- Citrix Director Login Failed (2:43)
How to End Application session in Citrix Director (2:50)
How to Logoff Citrix VDI session using Director (4:08)
How to Shadow user's Citrix VDI session using Director (11:58)
How to Reset User's profile using Citrix Director (2:37)
Troubleshooting with Director- Citrix VDI not Launching (25:57)
Citrix Director- How to find top 10 Processes (5:01)
Troubleshooting Citrix issue- Can't start app (14:43)
How to send message to users using Citrix Director (3:51)
How to do daily health checks in Citrix Environment using Citrix Director (4:21)
How to troubleshoot Latency or slowness issues using Director in Citrix Environment (4:15)
Module 3: Providing and Troubleshooting End User Access
Citrix Storefront URL page cannot be displayed (6:58)
Scenario 1- Citrix Storefront Login Failed (2:43)
Scenario 2- Citrix Storefront Login Failed for a user (2:27)
Netscaler Gateway login failed for a user (4:06)
Citrix Storefront - No apps or Desktops available for a user. (4:38)
Citrix Storefront- No apps or Desktops available for Multiple users. (7:08)
Citrix Storefront- How to change password (1:59)
Module 4: Citrix Receiver/Workspace App
What is the key difference between Citrix Receiver/Workspace/Netscaler Gateway Plugin (3:02)
How to Download Citrix Workspace Application (4:16)
How to Install Citrix Workspace Application (9:42)
How to install Citrix Receiver Application (7:21)
How to use Citrix Receiver Cleanup Utility (11:21)
Module 5: Application and Desktop Launch
Scenario 1- Citrix Applications Not Launching (3:55)
Scenario 2- Citrix Applications Not Launching (4:19)
Scenario 3- Citrix Applications Not Launching (5:03)
Scenario 4- Citrix Applications Not Launching (4:53)
Scenario 5- Unable to launch disconnected VDI session (6:16)
How to Disconnect, Reconnect and Logoff a User session (3:41)
How to Terminate a session which is in hung state (2:28)
Troubleshooting- How to Reset Citrix Receiver/Workspace. (3:57)
Citrix- How to Add Applications to Favorites (1:43)
Citrix Launch.ica file Troubleshooting (5:08)
How users can disconnect a session temporarily and reconnect later. (3:03)
How to Start, Restart, Force Reboot a VDI Machine using Citrix Director (3:37)
Troubleshooting- Citrix VDI Unregistered (7:39)
Troubleshooting- Citrix VDI Connection interrupted (3:53)
Module 6: Printing
Troubleshooting- Printing issues in Citrix Environment (15:10)
Interview Modules
Citrix Interview tips (16:13)
Citrix L1/L2/L3 interview questions and Answers (23:36)
Thank you Message with some Advise
Advise to students (1:16)
Be a Citrix L1 Champion course details
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