WHO SHOULD ATTEND THIS COURSE?
- Built for those supporting a Citrix Virtual Apps and Desktops solution in a help desk or service desk capacity. An ideal candidate for this course interacts with end users to troubleshoot and resolve issues.
Learn to support end-users accessing virtual apps and desktops as part of a Citrix solution.
- Learn to support end-users accessing virtual apps and desktops as part of a Citrix solution. In this course, you will learn to use Citrix Director to interact with user sessions and to capture information for solving issues or escalating to the administration team. And you will also learn how to troubleshoot and solve issues related to Citrix Receiver/Workspace, Storefront login issues, Application and desktop launch issues, printing issues etc. Gain foundational knowledge about the Citrix Virtual Apps and Desktops technology and an understanding of how components interact. You will learn about each component focusing on common user related issues that may arise, and how to apply a methodical approach to solve them using real world scenarios. By the end of the course, you will be able to solve or escalate end user issues appropriately.
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Troubleshooting Virtual Desktops
Troubleshooting Virtual Apps
Launching Applications Successfully
Example Curriculum
Introduction
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days
after you enroll
Module 1: Fundamental Architecture for the Help Desk Role
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after you enroll
- What is Citrix and what are the key benefits of Citrix? (7:38)
- What are the key components in Citrix FMA Architecture (7:27)
- The importance of Redundancy or High Availability in Citrix Architecture (4:36)
- What is Citrix VDA/Zones/Sites/Machine Catalogs/Delivery Groups (16:19)
- Which Component Citrix L1 team would spend time on mostly to help users (1:36)
- One important tip to follow to become successful in this role. (1:58)
- Citrix L1 Helpdesk key roles and responsibilities (7:46)
Module 2: Citrix Director and its role in Help Desk Support.
Available in
days
days
after you enroll
- What is Citrix Director (1:30)
- How to Troubleshoot using Citrix Director (7:51)
- Citrix Director Installation Process (7:33)
- Troubleshooting- Citrix Director Login Failed (2:43)
- How to End Application session in Citrix Director (2:50)
- How to Logoff Citrix VDI session using Director (4:08)
- How to Shadow user's Citrix VDI session using Director (11:58)
- How to Reset User's profile using Citrix Director (2:37)
- Troubleshooting with Director- Citrix VDI not Launching (25:57)
- Citrix Director- How to find top 10 Processes (5:01)
- Troubleshooting Citrix issue- Can't start app (14:43)
- How to send message to users using Citrix Director (3:51)
- How to do daily health checks in Citrix Environment using Citrix Director (4:21)
- How to troubleshoot Latency or slowness issues using Director in Citrix Environment (4:15)
Module 3: Providing and Troubleshooting End User Access
Available in
days
days
after you enroll
- Citrix Storefront URL page cannot be displayed (6:58)
- Scenario 1- Citrix Storefront Login Failed (2:43)
- Scenario 2- Citrix Storefront Login Failed for a user (2:27)
- Netscaler Gateway login failed for a user (4:06)
- Citrix Storefront - No apps or Desktops available for a user. (4:38)
- Citrix Storefront- No apps or Desktops available for Multiple users. (7:08)
- Citrix Storefront- How to change password (1:59)
Module 4: Citrix Receiver/Workspace App
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days
days
after you enroll
Module 5: Application and Desktop Launch
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days
days
after you enroll
- Scenario 1- Citrix Applications Not Launching (3:55)
- Scenario 2- Citrix Applications Not Launching (4:19)
- Scenario 3- Citrix Applications Not Launching (5:03)
- Scenario 4- Citrix Applications Not Launching (4:53)
- Scenario 5- Unable to launch disconnected VDI session (6:16)
- How to Disconnect, Reconnect and Logoff a User session (3:41)
- How to Terminate a session which is in hung state (2:28)
- Troubleshooting- How to Reset Citrix Receiver/Workspace. (3:57)
- Citrix- How to Add Applications to Favorites (1:43)
- Citrix Launch.ica file Troubleshooting (5:08)
- How users can disconnect a session temporarily and reconnect later. (3:03)
- How to Start, Restart, Force Reboot a VDI Machine using Citrix Director (3:37)
- Troubleshooting- Citrix VDI Unregistered (7:39)
- Troubleshooting- Citrix VDI Connection interrupted (3:53)
Module 6: Printing
Available in
days
days
after you enroll
Interview Modules
Available in
days
days
after you enroll
Thank you Message with some Advise
Available in
days
days
after you enroll
WHAT YOU'LL LEARN
- How to support end-users connecting to Citrix Virtual Apps and Desktops through Citrix Workspace App
- How to use Citrix Director to gather information and interact with user sessions
- A methodology to approach user related issues to minimize time to resolution
- An understanding of the Citrix Virtual Apps and Desktops solution and the role of the components
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